Now, Send A Complaint Directly To CM – Times of India – 26-Dec-2014

December 29, 2014 - Uncategorized

On the very day of its launch, the chief minister’s web portal in Gurgaon, set up to ensure time-bound response to citizens’ complaints, received 24 complaints.

The service was launched in all 21 districts of Haryana on Thursday to mark Good Governance Day and improve coordination between the authorities and the public. Citizens can file complaints in the window addressed directly to CM Manohar Lal Khattar, without having to go to the state capital in Chandigarh.

The process of filing a complaint is simple. One has to submit a written application to the district office, or by post to the CM’s office, which is located on the 4th floor of the Haryana Civil Secretariat in Sector 1, Chandigarh. They will be given a unique number against the application.

“The centralized grievance cell brings the chief minister’s office closer to the people. Instead of travelling all the way to Chandigarh to submit an application, which is a waste of money, time and effort, they can do it in their own district,” said Rao Narbir Singh, state PWD and public health minister.

The nodal officer of the facility in Gurgaon is city magistrate Ekta Chopra. Deputy commissioner T L Satyaprakash will supervise it directly. The application will first go to the chief minister’s secretariat. From there, it will be sent online to the concerned department for resolution. According to Bhupeshwar Dayal, officer on special duty to the CM, the data will be transmitted between deputy commissioners, departments and their subordinate offices.

With the help of an online tracking number, the applicant will be able to track the status of the application online. The system will send SMS alerts to applicants at predefined intervals, Dayal said.


Times of India

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