Body To Settle Builder-Buyer Conflicts – Gurgaon Arbitration Council – Hindustan Times – 12-July-2015

July 12, 2015 - Uncategorized

by Sanjeev K Ahuja

With several instances of conflict between homebuyers and builders affecting the construction sector, an association of real estate developers and government agencies has now decided to form an ombudsman body to settle such cases.

The watchdog panel will be formed by the apex bodyof private sector developers, Real Estate Developers Council (REDCO), Haryana.

It will comprise officials from the Gurgaon administration, Municipal Corporation of Gurgaon ( MCG), Haryana Urban Development Authority ( Huda) and police department, apart from real estate developers, who are members of REDCO. The body would take up matters related to disputes between developers and buyers and try to settle them outside courtwithin 60 days and maximum three sittings. If the matter is not settled in that duration, the buyers will be free to file police complaints or approach court.

The decision was taken at a meeting facilitated by REDCO in Gurgaon on Saturday.
Gurgaon deputy commiss i o n e r T L S a t ya p r a k a s h , MCG commissioner Vikas Gupta, deputy commissioner of police ( HQ) Nazneen Bhasin and National Real Estate Development Council president Navin Raheja were present at the meeting.

“The proposed ombudsmen body is an informal set-up for solving the developer- buyer disputes. Most of the major developers are part of this and many more like Vatika Group who are not the members, may be asked to join the platform,” said TL Satyaprakash.

REDCO Haryana is the apex body of private sector developers like DLF, Unitech, Raheja Developers and Ambience. It has chief minister as its chief patron and district Gurgaon deputy commissioner as the patron.

REDCO president Navin Raheja, who also the CMD of Raheja Group of Developers, said that the formation of the ombudsmen body would not only help reduce the litigations against developers, but also check the trauma that the homebuyers are subjected to by spending time and money in filing police complaints and attending court proceedings.



  1. Sanjay Sharma says:

    Is this not abdication of Govt responsibility?Public Servants like the District Commissioner, Police, HUDA have chosen not to exercise their duties, and have by a legally infirm method created this GAC – thereby feeding the buyers into the very hands of the builders who are exploiting them in the first place.

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